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| Q1: |
Will the WebDT Signage System require Internet connection? |
| A1: |
Typically yes as contents and schedules can then be managed remotely from a central location. However there are cases where the remote location doesn’t have internet connection. At that point, you can simply utilize the WebDT USB Offline Update Tool to update schedules and contents via a portable USB drive.
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| Q2: |
What happens if Internet connection is interrupted or lost? |
| A2: |
The WebDT Signage System requires Internet connection to download and update content. However, once the content is downloaded, it can run without the Internet connection. Temporary loss of Internet connection will not affect the operation of the displays. Once the Internet connection is back, the device will automatically check with the WebDT Content Management Server for content updates. |
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| Q3: |
Can I setup my own server to host all my media content instead of using the hosting service? |
| A3: |
Yes, when you purchase the WebDT Signage System, you will receive a CD that has the installation package for the Web Content Manager Server software. You will need a Microsoft Server to install the package. |
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| Q4: |
Why have you chosen XP Embedded as the platform to build your signage solution? |
| A4: |
The ability inherent in the XP Embedded OS as a more mature operating system allows us to develop graphically intensive programs, and it has an easy to use user interface. This includes the development of a user defined template architecture, allowing users to define content zones and have each zone displaying different media on one screen. |
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| Q5: |
What's a media player? |
| A5: |
In the signage market, the media player is the device that plays the content files (jpeg, Flash, wmv, Powerpoint, ticker, etc) to be shown on the display. The modular SA1000 serves as the "media player", also called the "signage appliance", and this is what is integrated into our all-in-one display or integrated computing display. |
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| Q7: |
Why is WebDT different from other signage solution providers? |
| A7: |
DT Research has over 10 years of experience in the design / development and manufacturing of thin client devices. The engineering expertise in this field has helped us greatly in expanding our product line into the Digital Signage and Kiosk markets. We offer an all-in-one solution including the signage appliance hardware and remote management software, which enables customers to quickly setup a signage network while also being able to remotely control hundreds of these appliances over the Internet. The signage appliance, also features a powerful and energy-efficient processor in a compact and robust package, powering displays with dynamic content while communicating with the server for continuous updates. With HDMI, DVI and VGA outputs, the network-ready appliance is easy to install. The fan-less, solid-state configuration provides improved reliability. With the inclusion of Infra red touch technology, the same solution can be incorporated into a data driven Kiosk. |
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Q8: |
During off hours, does the LCD panel go into sleep mode when there's no scheduled activity? |
| A8: |
Yes, the LCD panel will go dark to preserve it's longevity as well as conserve on power whenever there is no scheduled playlist. |
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| Q9: |
What type of solution is the WebDT Signage System? |
| A9: |
The solution is a Media Player/Signage Appliance that includes an intuitive content management and comprehensive device management software suite as part of the complete signage system. |
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| Q10: |
Is it software only, or a software/hardware solution? |
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This is both a software/ hardware solution where the WebDT Content Manager software package is included with the purchase of the WebDT Signage hardware. |
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| Q11: |
Is it an installed solution or a managed (hosted) solution? |
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It is an installed solution and is offered as a full licensing model to customers – so customers are free to install and manage their own server software. No additional server software licensing is required per computer.
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| Q12: |
What are the key features of the WebDT Signage Appliance/ System? |
| A12: |
The DT Research WebDT Signage System includes the WebDT Content Manager and WebDT Device Manager – the primary software components of DT Research’s digital signage solutions. These software management tools feature web-based interfaces for easy remote management.
With the WebDT Content Manager, users can manage content scheduling and distribution, including device grouping, playlist creation, multi-zone preset and customizable templates, ticker feeds, reporting, auto-recovery and general administrator functions. The WebDT Device Manager allows the remote management and control of all computing displays from any location that has network/Internet access. The software suite allows the remote installation of operating systems and applications, and its unique auto-recovery functionality restarts the WebDT Signage System without onsite manual intervention. |
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| Q13: |
What are some of the typical applications/markets for this solution? |
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Depending on the screen size and business needs, the WebDT Signage System can be used for different applications in a variety of industries, including:
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Retail: To display advertising/customer and employee communications, in-store promotions, and use as a Wayfinder |
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ransportation: At airports and train stations– for interactive advertising and to display flight or baggage information |
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Education: For emergency and scheduled communications |
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Corporate Communications: internal employee communications for HR, etc. |
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Hospitality: service advertising, guest communications |
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| Q14: |
How is the disc space on the SA Device being managed? |
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The WebDT Player has a cleanup tool which deletes files not used by any schedule on a daily basis. |
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While downloading, the player will also clean up space right away if it runs out of space. |
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After cleanup, if all schedules still contain too many media files that won’t fit thoroughly onto the disk, player will then start deleting media files that had been scheduled in the future to ensure that the current schedule can still run well. |
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If the current schedule contains too many media files to fit onto the disk, the server will finally send a warning email to the group manager.
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