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| Home - Support |
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Support |
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| FAQ |
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Please click the FAQ types to check the Q&A:
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| General |
| Q1: |
Will the WebDT Signage System require Internet connection? |
| A1: |
No,if you use your directly connected network and host your own server.
Yes,if you want to use our hosting service and manage displays at remote locations. |
| Q2: |
What happens if Internet connection is interrupted or lost? |
| A2: |
The WebDT Signage System requires Internet connection to download and update content. However, once the content is downloaded, it can run without the Internet connection. Temporary loss of Internet connection will not affect the operation of the displays. Once the Internet connection is back, the device will automatically check with the WebDT Content Management Server for content updates. |
| Q3: |
Can I setup my own server to host all my media content instead of using the hosting service? |
| A3: |
Yes, when you purchase the WebDT Signage System, you will receive a CD that has the installation package for the Web Content Manager Server software. You will need a Microsoft Server to install the package. |
| Q4: |
Why have you chosen XP Embedded as the platform to build your signage solution? |
| A4: |
The ability inherent in the XP Embedded OS as a more mature operating system allows us to develop graphically intensive programs, and it has an easy to use user interface. This includes the development of a user defined template architecture, allowing users to define content zones and have each zone displaying different media on one screen. |
| Q5: |
What's a media player? |
| A5: |
In the signage market, the media player is the device that plays the content files (jpeg, Flash, wmv, Powerpoint, ticker, etc) to be shown on the display. The modular SA1000 serves as the "media player", also called the "signage appliance", and this is what is integrated into our all-in-one display or integrated computing display. |
| Q6: |
What's the capability of the WebDT Signage Appliance? |
| A6: |
The WebDT Signage Appliance (SA1000) is basically a thin client, with 1.5 GHz x86 processor, 1GB flash memory, 512MB RAM, USB ports, Mini-PCI, optional dipole antenna, low power consumption, low-heat emissions, and runs with Windows XP Embedded operating system.
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| Q7: |
Why is WebDT different from other signage solution providers? |
| A7: |
DTResearch has over 10 years of experience in the design / development and manufacturing of thin client devices. The engineering expertise in this field has helped us greatly in expanding our product line into the Digital Signage and Kiosk markets. We offer an all-in-one solution, the DS2600/3700/4200/4700/6500, that enables customers to quickly setup a signage network while also being able to remotely manage and control hundreds of these appliances over the Internet. The signage appliance, also features a powerful and energy-efficient processor in a compact and robust package, powering displays with dynamic content while communicating with the server for continuous updates. With DVI and VGA outputs, the network-ready appliance is easy to install. The fan-less, solid-state configuration provides improved reliability. With the inclusion of Infra red touch technology, the same solution can be incorporated into a data driven Kiosk. |
| Q8: |
What's included in the "Preferred Service Plan"? |
| A8: |
The "Preferred Service Plan" includes free software updates, telephone/email support and hardware warranty (Advanced Replacement) within the duration of the plan. |
| Q9: |
During off hours, does the LCD panel go into sleep mode when there's no scheduled activity? |
| A9: |
Yes, the LCD panel will go dark to preserve it's longevity as well as conserve on power whenever there is no scheduled playlist. |
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