FAQ

A. Features & Benefits :

1. What’s New in WCM?

Please refer to WCM whats new.pdf

2. What kind of media formats are supported by WCM?

Please refer to WCM6 Supported Media Format.pdf

B. Upgrade Policy :

1. How can I upgrade my current WCM version to WCM?

WCM does not officially offer upgrade service from previous editions, including WCM4.1/4.0 or lower version. Please contact your local reseller or our sales representative to discuss your upgrade plan.

2. What can I do if the browser UI does not display properly after upgrading the WCM server to a new version or after downloading a new Widget?

Whenever you upgrade your WCM server or download a new version of Widget file, please always clean your browser cache files and login to WCM server again to avoid unexpected UI issues.

C. Server Installation, Limitation & Requirements :

1. Which browsers and versions are supported by WCM 6?

To run WebDT Content Manager 6 Pro, you will need Javascript Enabled Google Chrome 24.0.1312.57 or 25.0.1364.172 or version above 29. If you are using a different version of Chrome (version 26, 27, 28) or other browser, you may encounter operation problems. If you are using Chrome version 26, 27 or 28, please update to latest Chrome online.

2. The license comes with the signage player, do I need to pay for a server license fee for WCM?

License for up to 50 player connections to one WCM server will be free of charge. If you need more than 50 players connected to one WCM Server, please contact your local reseller or our sales representative to order extra upgrade license keys to increase the player connection of your WCM.

3. What’s the maximum number of players supported by a WCM6 Server?

There is no upper limit of player connections to a WCM6 Server. However, WCM server only offers a free license for up to 50 players. If you would like to connect more than 50 signage appliances to one WCM Server, please contact your local reseller or our sales representative to order extra upgrade license keys to increase the player connection of your WCM.

4. What are the Server System Requirements for installing WCM?

Please click Here to check system requirements.

5. May I install the WCM server on a Win 8 system?

Yes, you may install WCM server on Microsoft Windows 8 Pro or higher edition (X64 recommended).

6. May I install WCM Server together with WDM Server on one PC?

Yes, please download and refer to the MS/SP software installation guides from Here.
Please make sure your system meets the minimum system requirements and install latest WCM and WDM Server version listed in the documents to ensure no issue to run both servers on one PC.

7. Does WCM Server support WCM4.1 or lower version player?

Yes, the lower version player can be registered to WCM Server, but some new functions will not be supported if the signage appliance is not upgraded.

8. Can users install other Anti-virus software on the signage appliances or multi-screen appliances?

We will not get involved with users’ own Anti-Virus software because it might vary case by case. However, we suggest our customers to evaluate the following items and consider in advance before deploying Anti-Virus software on the signage appliances or multi-screen appliances:

• If the Anti-virus software is installed, the software may update database or pop up dialogs periodically and automatically which will not be prohibited or terminated by the signage appliances or multi-screen appliances.
• All the downloaded media files from server to client will be scanned by the Anti-virus software. If the Anti-virus software will affect signage playback performance, we will suggest to disable the real-time scanning settings.
• If the Anti-virus software is designed for PC/laptop rather than embedded device, running the software for long time may cause memory leak issue. For this case, we suggest users to re-boot the device regularly to avoid issue. Anti-virus software designed for embedded devices will be more appropriate to use for digital signage applications.

D. Multi-Screen Systems:

1. What is the maximum video v.s. bit rate that can be played smoothly by the SA and synchronized by the MS appliance?

The actual performance will depend on the video codec used, frame rate and especially, bit rate of the video. In general, H.264 codec in mp4 format will be recommended for the MS systems. Refer to the performance benchmark table below based on H.264 MP4 video format:

Note: The multiple videos indicate multiple zones with video files on a SA/MS system while a single video indicates one video across multiple screens. E.g. a MS2800L can play 16x1080P videos with up to 12Mbps on 16 screens but is capable of running one 4K video file up to 120Mbps across 16 screens.

Note: Signage Appliance (SA series) doesn’t feature synchronization of multiple video playback.